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Privacy notice

We collect information about our customers and here we will outline the type of information we collect, the reasons for doing this and what we do with it.

This Privacy Notice governs the processing of personal data by individuals or legal entities of our clients or potential clients, counterparties, as well as users of our website: http://best-solution.net, (the Website), in accordance with the services provided by „Best Solution” EOOD.

This Privacy Notice, the Cookies Policy, and any other documents mentioned on the Website, set out the rules that „Best Solution” EOOD, will observe in the processing of personal data we collect from you or for you or which you provide us with.

Please read this Notice carefully before using the Website or providing your Personal Information to „Best Solution” EOOD, whether electronically on the Website or on paper, because with the provision of your Personal data you agree to its terms. If you do not wish to process your personal information in the manner described in this Privacy Notice, please do not provide it to us.

„Best Solution” EOOD, is entered in the Commercial Register at the Registry Agency under UIC 203649120, with headquarters and registered office at 1303 Sofia, Vazrazhdane district, 30, Osogovo, 4nd floor, office 501.

„Best Solution” EOOD, is a data controller under Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 - General Personal Data Protection Act (GDPR) and the Bulgarian Personal Data Protection Act.

How and why do we use your personal data?

We collect and process personal data only subject to the requirements of local and European law. We understand that processing your personal data is for a specific reason and cannot be done without limitation.

This Privacy Notice is intended to explain to you how and why we process your personal data.

  1. In performance of a contract or in the frames of pre-contractual relations.

    „Best Solution” EOOD processes your data for the following reasons:

    • Identification of a client upon: concluding a new or changing an existing contract with us, in order to fulfill a contract;
    • Making proposals for signing contracts;
    • Data you receive when performing obligations arising from contracts entered by you;
    • Administration and response to customer complaints/inquiries/;
    • Payment management;
  2. To fulfill legal obligations.

    We are required to process your personal information in order to comply with certain statutory obligations, for example:

    • providing information to the Commission for the protection of personal data in relation to obligations under the legislation on the protection of personal data - Personal Data Protection Act, Regulation (EC) 2016/679 of 27 April 2016, etc.;
    • obligations stipulated in the Accountancy Act and the Tax and Social Insurance Procedure Code and other related normative acts in relation to the keeping of correct and lawful accounting;
    • providing information to the court and third parties in the course of proceedings before a court, in accordance with the requirements of procedural and substantive legal acts applicable to the proceedings;

What personal information does „Best Solution” EOOD collects and how does it use it?

The information we store for you includes:

  • Personal identification information (including name, email address);
  • Contact details (including postal and e-mail addresses, telephone numbers of you or your contact person, etc.);
  • Financial information (bank account and others);

We also collect information indirectly through the use of “cookies” discussed below in this Notice.

„Best Solution” EOOD has no clients and does not collect personal data for children under 18 years of age.

Your Rights:

In relation to the processing of personal data, you have the following rights that you may exercise at any time while we store or process your personal data by submitting an application to the address of the „Best Solution” EOOD referred to above, electronically via email: [email protected], or using our site the Section ‘Contact us

You are entitled to:

  1. Access to your personal data:

You have the right to:

  • Access to your personal data provided to „Best Solution” EOOD and the right to require from „Best Solution” EOOD to correct and update your personal data stored;
  • Submit a request for the deletion of your personal data, which is stored and processed by „Best Solution” EOOD, in cases where there is no longer any reason to process them.
  • Claim limitation on the storage and processing of your personal data by „Best Solution” EOOD;
  • Prohibit the processing of personal data, at any time and on grounds related to a particular situation,
  • Get your personal data that you have provided to „Best Solution” EOOD in a structured, widely used and machine-readable format, and transfer this data to another Administrator when the data is processed based on your consent or performance of contract between you and „Best Solution” EOOD, as well as when the processing is done in an automated way.
  • Submit a complaint to the Commission for Personal Data Protection at the following address: Sofia 1592, 2 Tsvetan Lazarov Blvd., tel. 02 / 91-53-518, e-mail: [email protected]  and/or other supervisor / Regulatory Authority when you believe there is a violation in connection with the processing of your personal data by „Best Solution” EOOD

We will respond to any of your requests without undue delay within 30 days of receipt of your request.

If we are unable to cope fully with your request within the specified deadline (due to its complexity, need for third party assistance or the number of requests), we may extend this period and explain the reasons for doing so. In cases determined by law, we may delay, restrict or disclose the requested information and/or refrain from correcting/deleting data, in which case you may also exercise your rights through the Personal Data Protection Commission at the following address: Sofia 1592, 2 Tsvetan Lazarov Blvd., tel. 02 / 91-53-518, e-mail: [email protected] .

Security and privacy

We use a variety of security technologies and procedures to protect your personal data from unauthorized access, use, or disclosure. We also take steps to ensure that only appropriately authorized persons have access to your personal data.

We have systems and procedures to prevent unauthorized access, misapplication or disclosure, misuse or loss of information.

Only authorized employees have access to your personal data if these data are relevant to the performance of their duties.

We use internal technical and organizational measures to protect your personal information from unauthorized access, maintain data accuracy, and ensure the proper use of your personal information.

In some cases, we may receive personal data necessary for performance of the assigned activities by our clients or counterparties. In this case, we process personal data as a "personal data processor". As such, we understand our obligations to ensure the protection of personal data, by taking the necessary steps to strictly comply with the privacy policy and the administrator's instructions.


What are cookies used for?

We use 'cookies' technology in our website. 'Cookie' is a small data file that the website stores on your computer's hard drive to support reports when you visit the website. Cookies are also used in the preparation of anonymous statistics that help us understand how a user prefers to use our site, allowing us to improve its structure and content, excluding the identification of the personality of the user.

When you first visit our website, text will appear at the bottom of the screen: We use cookies. By continuing to use our site, you agree to this. See our Cookie Policy.

More information about 'cookies' technology can be found in the cookies policy of the company, available on the Website.

Do we share your personal information?

Our primary purpose is to offer you quality, fast and comprehensive service to meet your expectations. We do not provide your personal data to third parties before we are sure that all technical and organizational measures are in place to protect this data, as we exercise strict control to achieve this goal. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients:

  • When we engage the services of lawyers, accountants, auditors, appraisers and other consultants to act on our behalf or persons who provide consultancy services in different areas;
  • to persons providing postal services (couriers) for the purpose of communication between us;
  • to authorities, institutions and persons to whom we have to provide personal data under the applicable legislation;
  • to Banks to execute orders from you;

How long will we keep your personal information?

How long personal information is stored depends on the nature of the information we hold and on the purposes for which it is processed. As a rule, we stop using your personal data for the purposes of the contractual relationship after the termination of the agreement with you, but we do not delete the data immediately.

„Best Solution” EOOD determines the appropriate retention periods, taking into account the applicable legal obligations. As a rule, we terminate the use of your personal data for the purposes of the contractual relationship after the termination of the contract, but we do not delete them before the expiration of one year from the termination of the contract or until the final settlement of all financial obligations and the expiration of the statutory obligations, as well as the obligations under the Accounting Act for the storage and processing of accounting data (50, 10 or 3 years), the expiry of the limitation periods laid down in the Obligations and Contracts Act, for claims (5 years).

Updates of the Privacy Notice, of personal data.

In order to apply the most up-to-date protection measures and to comply with current legislation, we will regularly update this Privacy Notice. If the amendments we make are substantial, we can post a message about the changes made to our website.

We invite you to review the current version of this Privacy Notice on a regular basis so that you are constantly informed about how we take care of the protection of the personal data we collect.

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